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  • In the case if part is not available then your gadget(s) will be pickup and after collection it will take at most 24 working hours. It may take longer, depending on the availability of parts and other accessories/services.
  • If a gadget requires a component replacement, the customers have to bear the cost of the component. Our customer service team will call you exclusively to take your approval before we replace any components.
  • We reserve the right at our sole discretion to take back an old component in lieu of the new replaced component.
  • In the case of pickup, 2nd Hand Phone requests all its customers to fully ensure and sign the quality checklist before giving/taking handover of their device at the time of pickup or drop. Any problems unrelated to the repair will not be our responsibility, post the customer’s acceptance of the repaired device.
  • Warranty will be given only for replaced and repaired parts.
  • Kindly backup all your data and remove the SIM & memory card before giving your device to our technician.
  • Physical damage caused due to negligence or by accident in the new component replaced by 2nd Hand Phone will not be considered under the warranty. You’ll be provided another component only in the case of a manufacturing defect in the new component.
  • A Standby gadget will be provided by 2nd Hand Phone till the repairs are completed. After the gadget is fixed, if the customer does not claim his gadget, he/she has to pay Rs 100 every day as a rental for the standby gadget. Only for in the case of pickup and drop.
  • Promotional offers are subject to availability.
  • Images of complimentary products on offer are for illustrative purposes only. They may differ from the actual product.
  • Offer may not be combined with any other sale, promotion, discount, code, coupon and/or offer.
  • Promotions have no cash value. Offer cannot be sold or otherwise bartered.